Support Tutorial

Priority Support Escalation

Instantly alert the dev team for 'Critical' system outages while routing general bugs to the QA desk.

Use a dropdown in your form for users to select incident severity.

Set up immediate routing to engineering for 'Critical' tags.

Route lower priority bugs to your project management system via email.

Combine conditional rules to build a multi-recipient matrix. Route the same form to different teams based on multiple response combinations.

Use the 'Include Response Data' toggle to automatically attach a full summary of the respondent's answers to every internal alert.

Try this workflow today

Join thousands of teams using Smart Form Notifications to automate their support processes.